Store Policy

Customer Care

Your satisfaction is our priority! Please contact us within 14 days of receiving your products of any issues. We will work with you to resolve any problems you may have.

I try to keep all products in stock but, there are times I may need to make an item to fill orders. If this happens be assured replenishing that product is my top priority and your order will be shipped within 3-5 days. That being said...due to the Covid-19 crisis sometimes my ingredients and preferred packaging is not available, in this situation I will notify you of an expected arrival date or make arrangements for a refund.

Mountain Valley Herbals products are suitable for MOST skin types. Please read the ingredient lists and beware of any allergies you have, we are not responsible for negligent damages.

DISCLAIMER: The products and the statements made about specific products on this web site have not been evaluated by the Food and Drug Administration (FDA). All information provided on this web site or any information contained on or in any product label or packaging is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional. Please consult a doctor before use if you are pregnant, breastfeeding, or taking medication. You should not use the information on this web site for diagnosis or treatment of any health conditions. Any testimonials on this website are based on individual results and do not constitute a guarantee that you will achieve the same results.

 

NOTE: Due to Covid-19 global supply chain disruptions, bottles and containers may appear different than in photos.

Privacy & Safety

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

If you don’t want us to process your data anymore, please contact us at ann@mtnvalleyherbals.com.

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at ann@mtnvalleyherbals.com.

 

Payment Methods

- Credit / Debit Cards
- Offline Payments Please contact us to make payment arrangements or visit us at the Montrose Farmer's Market.